TERMS & CONDITIONS
Welcome to our website therealtree.co.in. The Site is owned and operated by SAY Ventures, an India based company that sells honey, tea, preserves and soaps. Your use of the Site and all products and services offered on the Site (collectively, the "Services") are subject to these terms and conditions (the "Terms"). By using the Services, you agree to be bound by the Terms. If you do not agree to the Terms, you may not use the Services.
Product Information
The products and services offered on the Site are subject to change at any time. We make every effort to display the products and their descriptions accurately on the Site. However, we do not guarantee that the descriptions or other content available on the Site is accurate, complete, reliable, current, or error-free. If a product offered on the Site is not as described, your sole remedy is to return it in an unused condition.
Order Processing
We will process your order once we receive payment. We will send you an email confirmation of your order and shipment tracking information, if applicable. All orders are subject to availability and we reserve the right to reject any order.
Payment
We accept payment through various modes including UPI. You agree to pay all fees incurred by you or anyone using an account registered to you. We will not be liable for any fees or charges that your bank or payment provider may apply.
Shipping and Delivery
We will ship the products to the address you specify. Shipping and delivery dates are estimates only and cannot be guaranteed. We will not be liable for any delays in shipping or delivery.
Returns and Refunds
If you are not satisfied with your purchase, you may return the product within 2-3 days of delivery for a full refund, as long as the product is in its original condition. We will not refund shipping charges.
Intellectual Property
The site and all content, including but not limited to text, graphics, logos, images, audio, and video, is protected by copyright, trademark, and other intellectual property laws. You may not use the Site or its content for commercial purposes without our prior written consent.
Disclaimer of Warranties
The Services are provided "as is" and "as available" without any warranty of any kind. We do not guarantee that the Services will be uninterrupted or error-free.
Limitation of Liability
In no event will we be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of the Services.
Indemnification
You agree to indemnify, defend, and hold us harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from your use of the Services.
Modification of Terms
We reserve the right to modify the Terms at any time without prior notice. Your continued use of the Services after any changes have been made to the Terms will signify your agreement to the new terms.
Governing Law
The Terms and your use of the Services will be governed by and construed in accordance with the laws of India.
Dispute Resolution
Any dispute arising out of or in connection with the Terms or the Services will be resolved through arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.
Contact Us
If you have any questions or comments about the Terms or the Services, please contact us at reachus@therealtree.in
PRIVACY & SAFETY
At The Real Tree, we value the privacy of our customers and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to your personal data.
Information We Collect
We collect the following information when you use our website :-
Personal Information: This includes your name, email address, billing and shipping address, and payment information.
Usage Information:
This includes information about your interactions with our website, such as the pages you visit and the products you purchase.
Device Information:
This includes information about the device you use to access our website, such as the type of device, its operating system, and browser type.
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders
To communicate with you about your order and our products
To improve our website and provide you with a better shopping experience
To send you promotional emails and marketing communications, if you have agreed to receive them
Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with third-party service providers who help us operate our website and provide you with our services, such as payment processors and shipping companies. These service providers are required to maintain the confidentiality of your information and use it only to perform their obligations under the agreement with us.
Data Retention
We will retain your personal information for as long as necessary to provide you with our services and to comply with legal requirements.
Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no security measures are foolproof and we cannot guarantee the security of your information.
Your Rights
You have the right to access, correct, and delete your personal information. You can also request that we restrict the processing of your personal information or object to our use of your personal information. You may also request that we transfer your personal information to another entity, if technically feasible.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will notify you of any material changes by posting the updated Privacy Policy on our website.
Contact Us
If you have any questions or comments about our Privacy Policy, please contact us at reachus@therealtree.in . We are always happy to assist you and address any concerns you may have about your personal data.
PAYMENT METHODS
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Credit Cards
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Debit Cards
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UPI
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PAYU
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Offline Payments